Delivery & Returns

We believe that you will be 100% satisfied with your product, but occasionally you may need to return your item.            We have a 14-calendar day return policy after receiving your order to request a full refund. Return costs are for the buyer’s account unless goods were faulty. The fee will be deducted from the refund, or we will send you an invoice for bank transfer.

To be eligible for a refund or exchange, your item must be in the same condition that you received it. Unused and in the original packaging. Products will not be eligible for refund or exchange if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined, or added to, blended, or combined with, or embedded within, other goods or property. Products removed from and returned without packaging will not be refunded as they are rendered as unsuitable for re-sale.

Only faulty products will be refunded or exchanged.

What process should I follow to return my product?

Please send an email to us at melookhaorders@gmail.com. If your return is accepted, we will arrange collection with our courier service. Once we have processed the return, you will receive a return confirmation email. Refunds will be processed via electronic payment and may take up 14 working days to process. Return costs are for the buyer’s account unless goods were faulty, or the incorrect order was despatched. The fee will be deducted from the refund, or we will send you an invoice for bank transfer.

What process should I follow if I have received a damaged product?

Please inspect your order upon receipt and contact us within 48 hours. Please send photos if the item is defective / damaged after which Melookha has the right to decline the return. If your product is defective, you may return it to Melookha within 7 working days of delivery.